Return & Refund Policy for Pouf.store LTD

At Pouf.store LTD, we specialize in offering high-quality, handcrafted Moroccan poufs to customers across the UK. We stand behind the craftsmanship of our products and are committed to ensuring your satisfaction. If you’re not completely satisfied with your purchase, we’re here to help. Please review our policy below.

1. Returns Policy

We accept returns for both defective and non-defective products to provide a hassle-free experience for our UK customers.

1.1. Return Eligibility

To qualify for a return, the following conditions must be met:

• Condition: The product must be either new or slightly used.
• Return Window: Returns must be initiated within 30 days of delivery.
• Location: This return policy applies only to UK customers.

1.2. Defective Products

If you receive a defective item, you are entitled to a full refund or an exchange. Please follow the return process outlined below.

1.3. Non-Defective Products

If the product is not defective but does not meet your expectations, you may return it for a refund or exchange, provided it is in new or slightly used condition.

2. Exchange Policy

We offer exchanges for both defective and non-defective products, allowing you to swap for a different color or style within 30 days of receiving your pouf.

3. Return Process

3.1. By Mail

To initiate a return:

• Contact Us: Email us at contact@pouf.store with your order number and reason for return.
• Return Label: Upon approval, you’ll receive a pre-paid return label to send your item back.

3.2. Packaging

Please ensure the product is returned in its original or near-original condition to avoid damage during return transit.

4. Refund Policy

4.1. Refund Processing

Once we receive and inspect your returned item, we will notify you via email. Approved refunds will be issued to your original payment method within 1 business day.

4.2. Partial Refunds

Partial refunds may apply for:

• Products showing excessive wear or damage not caused by manufacturing defects.
• Late returns beyond the 30-day window.

5. Return Shipping

We cover return shipping costs for both defective and non-defective items. A pre-paid shipping label will be sent after your return request is approved.

6. Important Notes

• Refund Delays: If you haven’t received your refund after 5 business days, please contact your bank or payment provider.
• Sale Items: Sale items are non-refundable unless the item is defective.

7. Contact Us

For further inquiries about our policy, please reach out to us at:

• Email: contact@pouf.store
• Phone: +44 (0) 131 555 2485